NR Computer Learning Center . 2100 W. Orangewood . #110 . Orange . CA 92868 . 714-505-3475 . Computer Training, Testing, Assessment and Consulting Service provider for Small, Medium and Large businesses (SMB/SME).

Project Management - Business Process Mapping (1 Day)

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Description: Poor customer service, poor product reliability, poor warranty repair - we have all experienced these and have the scars and war stories to prove it. A significant majority of problems are directly related to processes. Eighty-five percent (85%) of an organization's quality and efficiency problems are built into its systems. There are numerous companies, small and large, that have not even defined the processes to clearly understand how their company really operates.

Learn how to identify and eliminate unnecessary costs and nightmares and add value to a business through mapping processes. In the course participants will take away how to identify and eliminate non-value added work; define process flaws resulting in poor quality; define and develop simplified process workflow diagrams; start Business Process Management (BPM) initiatives; develop Lean office processes; and dramatically improve efficiency and customer satisfaction.

This course will help you eliminate waste and confusion on your projects. Proven working templates are utilized by participants to formulate project deliverables throughout the course. The transferable techniques, skills and competencies developed in this workshop can be applied in manufacturing, technology, new product development, services sector, health and human services, and the municipality-public sectors.

Prerequisites: There are no prerequisites for this course. However, it is helpful to have taken an introductory project management course.

Target Audience: This course is intended for both novice and experienced Project Managers and projects support personnel who need to apply the discipline of project management.

Professional Development Objectives: After completing this course, students will be able to:

Define the total system
Define the process tools to fit the environment
Process mapping essentials terminology
Define the process decision points
Assign Key Process Indicators (KPIs) for metrics
Develop the process flow diagram
Fix system process problems

The course includes:

Small group (max 12 student)
Training Material
Certified Instructor
Quick Reference Card
One hour of Free Consulting Services

For Schedule, click here.

For more information, call 714-505-3475